FAQ

How does Nomada’s eSIM work?

We provide eSIM cards for your international travels, with more than 160 destinations around the world. Staying connected to the internet during your trip is easy: Buy...
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How do I set up the eSIM?

First of all, make sure you have a Wi-Fi connection so you can set up the eSIM properly. Follow these steps to add the new data plan:Settings > Mobile data > Add data plan. This process...
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Do you have eSIMs with unlimited data?

Yes, we offer unlimited data eSIMs for all our destinations. These are just a few: Europe United States ...
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How can I get a refund?

Please note that the eSIM is a digital product and once it is sent it is deemed to be consumed.  We cannot check if you have actually used your data plan associated with the eSIM, so once the QR code is sent to your email we cannot issue refunds.   ...
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Can I share my connection with other people?

Yes, in the same way that you can share your connection with your laptop, other people can connect to your hotspot with no restrictions. ...
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Can I hotspot to connect my laptop to the eSIM data plan?

Yes, with Nomada's eSIM you can share your connection with other devices allowing you to seamlessly work with your cell phone, laptop, or tablet. ...
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I need a fast connection for video calls, does eSIM provide that?

Our eSIMs always use the top national networks to give you a stable connection for trouble-free internet use. We have gone to great lengths to select eSIMs with robust networks so your video calls are problem-free. ...
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What advantages are there to having a data plan?

Our data plans make it so you don't have to worry about your internet connection and there are no surprises. This way, you can feel confident about not having a set travel plan, which will allow you the freedom to go with the flow. ...
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What if I want to travel to another country, do I have follow the same process to purchase another plan?

In that case, you will have to purchase a data plan for that country and use the same process to activate your eSIM. ...
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What happens if I decide to extend my stay at the same place?

Sometimes places can exceed your expectations and you may decide to stay longer than originally planned. You decide when to cancel your plan so that you don't have anything to worry about in that case. ...
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