FAQ

Getting your eSIM

How to use

Compatibility

Troubleshooting

General

Setting up your eSIM

What are you looking for?

How do the plans work?

There are three plans (7, 15 and 30 days) that will automatically renew until you decide otherwise. That way you don't have to worry about running out of Internet no matter where you are, but you have the flexibility to change plans. ...

When does my data plan start?

The plan starts from the moment you activate your eSIM by scanning the QR code on your device. ...

What speeds do Nomada eSIMs provide?

Generally speaking, your Nomada eSIM will deliver full speed coverage (4G LTE) just like any local data line. However, please be aware that in areas with poor coverage your device may connect at slower speeds. ...

Do you provide technical support if I have problems with my connection?

We offer a 24/7 support to assist you with any issue that may arise. You can write us an email or simply click on the online chat to report your problem, which we will work quickly to resolve. ...

What happens if I delete or lose my eSIM QR code?

Please contact our team if you cannot find your code. ...

How long does it take to get the eSIM QR code?

The eSIM QR code is sent immediately after purchase. In less than 3 minutes you should receive an email from our team. Don't forget to check your spam folder if you don't receive it. ...

My QR is not working, what should I do?

If your QR is not working, please follow these steps to troubleshoot the problem: 1. Is your phone compatible with eSIM? First of all, you need to make...

How do I share data or tether with my eSIM?

All Nomada eSIMs can share data with other devices via Wi-Fi. To share data from your iPhone: Settings > Mobile Data > Personal Hotspot and allow others to connect. ...

Which cell phones are compatible with Nomada’s eSIM?

We recommend that you check whether your cell phone is compatible before purchasing the eSIM. eSIM technology is relatively new and not all devices are compatible. Please refer to this updated list of compatible devices...

When should I set up my eSIM?

To set up your eSIM you will need a Wi-Fi connection, so we recommend that you install and activate your eSIM just before your departure. Remember that a stable Wi-Fi connection is required to install the eSIM, so we...

‹ 1 2 3 ›